Make the first call useful
What to document
- Depth and odor
- Whether water is still entering
- 311 or DEP number if reported
- Internal pipe versus outside source
Water damage restoration in New York
Water in a basement or cellar
Basement flood water damage in New York
Use this guide when water collects below grade from a street leak, storm, or an internal pipe.
Request help
Get a restoration company on it.
Tell us what happened and how they should reach you.
- 01 Describe
- 02 Choose contact
- 03 Request received
Stop before sharing contact details
If anyone is in immediate danger, call 911 first.
Then keep going so a restoration company can follow up on the water damage.
Quick check
Call 911 if you need it, then continue.
Sewage, water near electricity, or a sagging ceiling can be hazardous. Get to a safe spot, then send the request.
Continue only after you are away from the affected area and safe to do so.
Request received
We received your request.
A local restoration company will follow up using the contact method you chose if this site shares this request. Keep the receipt either way.
Keep the reference if you want to request deletion.
Start here
Do these in order, and stop if the area is unsafe.
Outside water in a basement is often a DEP report through 311. An indoor pipe still needs a licensed plumber. Treat unknown below-grade water as possibly contaminated.
- 01
Stay out if water is near a panel, boiler, or meter.
- 02
Do not use household fans when sewage or outdoor floodwater may be involved.
- 03
If the water entered from the street or sidewalk, report it to NYC 311 before hiring cleanup.
Call now Request help after these first steps.
New York emergency contacts
Call the right New York channel if you need it now.
Leave the affected area when needed. Use these official contacts for 911, 311, Con Edison, and DEP.
Before you authorize work
What to ask
- What measurements establish the wet boundary?
- What drying target will be used?
- How often will progress be checked?
- What documentation will I receive?
Primary sources
Check the official guidance.
These links provide public-safety, utility, insurance, or cleanup context. Confirm current instructions on the source page.
Call for water help
Ready for local help?
Call or send a request. This site reviews it and may share it with one restoration company.