Make the first call useful
What to document
- Original water source
- Dates and prior drying work
- Visible locations and odors
- Previous reports or moisture readings
Water damage restoration in New York
Odor, spotting, or suspected growth after a leak
Mold after water damage in New York
Use this guide when water damage was not fully dried, a musty odor persists, or visible growth appears after a loss.
Request help
Get a restoration company on it.
Tell us what happened and how they should reach you.
- 01 Describe
- 02 Choose contact
- 03 Request received
Stop before sharing contact details
If anyone is in immediate danger, call 911 first.
Then keep going so a restoration company can follow up on the water damage.
Quick check
Call 911 if you need it, then continue.
Sewage, water near electricity, or a sagging ceiling can be hazardous. Get to a safe spot, then send the request.
Continue only after you are away from the affected area and safe to do so.
Request received
We received your request.
A local restoration company will follow up using the contact method you chose if this site shares this request. Keep the receipt either way.
Keep the reference if you want to request deletion.
Start here
Do these in order, and stop if the area is unsafe.
First identify and correct the moisture source. New York licensing for mold work depends on the proposed scope; verify the credential that applies before authorizing disturbance of a large area.
- 01
Do not disturb a large or uncertain affected area just to inspect behind finishes.
- 02
Record the prior leak, drying work, dates, odors, and visible conditions.
- 03
Ask whether an independent assessment is needed before authorizing work.
Call now Request help after these first steps.
New York emergency contacts
Call the right New York channel if you need it now.
Leave the affected area when needed. Use these official contacts for 911, 311, Con Edison, and DEP.
Before you authorize work
What to ask
- Has the moisture source been corrected?
- What license or credential applies to the proposed work?
- What testing or scope is proposed, and why?
- What clearance or completion record will be provided?
Primary sources
Check the official guidance.
These links provide public-safety, utility, insurance, or cleanup context. Confirm current instructions on the source page.
Call for water help
Ready for local help?
Call or send a request. This site reviews it and may share it with one restoration company.