Make the first call useful
What to document
- Where the backup appeared
- Rooms and materials touched
- Whether the source is still active
- Any contact with HVAC returns or supplies
Water damage restoration in New York
Sewage, drain backup, or visibly contaminated water
Sewage backup water damage in New York
Use this guide when wastewater, a sewer backup, or water with visible contamination has entered an occupied space.
Request help
Get a restoration company on it.
Tell us what happened and how they should reach you.
- 01 Describe
- 02 Choose contact
- 03 Request received
Stop before sharing contact details
If anyone is in immediate danger, call 911 first.
Then keep going so a restoration company can follow up on the water damage.
Quick check
Call 911 if you need it, then continue.
Sewage, water near electricity, or a sagging ceiling can be hazardous. Get to a safe spot, then send the request.
Continue only after you are away from the affected area and safe to do so.
Request received
We received your request.
A local restoration company will follow up using the contact method you chose if this site shares this request. Keep the receipt either way.
Keep the reference if you want to request deletion.
Start here
Do these in order, and stop if the area is unsafe.
Contaminated water changes the cleanup approach. Keep people and pets away and do not spread contamination by walking through the area.
- 01
Leave the affected space and prevent people and pets from entering.
- 02
Do not use household fans or a vacuum in the contaminated area.
- 03
If the backup involves a public system or other city issue, contact NYC 311 for the correct channel.
Call now Request help after these first steps.
New York emergency contacts
Call the right New York channel if you need it now.
Leave the affected area when needed. Use these official contacts for 911, 311, Con Edison, and DEP.
Before you authorize work
What to ask
- How will the work area be contained?
- Which porous materials are included for removal?
- How are cleaning and disposal documented?
- Who repairs the drain or sewer cause?
Primary sources
Check the official guidance.
These links provide public-safety, utility, insurance, or cleanup context. Confirm current instructions on the source page.
Call for water help
Ready for local help?
Call or send a request. This site reviews it and may share it with one restoration company.