Make the first call useful
What to document
- Where water is visible
- When the flow began and stopped
- Rooms and levels affected
- Water source, if known
Water damage restoration in New York
Standing or spreading indoor water
Emergency water extraction in New York
Use this guide when visible water needs removal after the source is stopped, or while a plumber is stopping it.
Request help
Get a restoration company on it.
Tell us what happened and how they should reach you.
- 01 Describe
- 02 Choose contact
- 03 Request received
Stop before sharing contact details
If anyone is in immediate danger, call 911 first.
Then keep going so a restoration company can follow up on the water damage.
Quick check
Call 911 if you need it, then continue.
Sewage, water near electricity, or a sagging ceiling can be hazardous. Get to a safe spot, then send the request.
Continue only after you are away from the affected area and safe to do so.
Request received
We received your request.
A local restoration company will follow up using the contact method you chose if this site shares this request. Keep the receipt either way.
Keep the reference if you want to request deletion.
Start here
Do these in order, and stop if the area is unsafe.
Extraction addresses removable water. Wet plaster, insulation, flooring, cabinets, and concealed spaces may also need a documented drying plan.
- 01
Stay out of standing water if electrical equipment, outlets, or wiring may be involved.
- 02
Stop the source only when the shutoff is accessible from a dry, stable route.
- 03
Move people and pets away from sewage, outdoor floodwater, or water from an unknown source.
Call now Request help after these first steps.
New York emergency contacts
Call the right New York channel if you need it now.
Leave the affected area when needed. Use these official contacts for 911, 311, Con Edison, and DEP.
Before you authorize work
What to ask
- What water will be extracted?
- How will hidden moisture be checked?
- What is the drying and monitoring plan?
- Which materials may need removal?
Primary sources
Check the official guidance.
These links provide public-safety, utility, insurance, or cleanup context. Confirm current instructions on the source page.
Call for water help
Ready for local help?
Call or send a request. This site reviews it and may share it with one restoration company.