Make the first call useful
What to document
- Pipe or fixture location
- Shutoff time
- Water path through rooms or levels
- Who you already notified
Water damage restoration in New York
Supply pipe or pressurized line failure
Burst-pipe water damage restoration in New York
Use this guide when a pipe has split, a fitting has failed, or pressurized water is escaping inside or near the property.
Request help
Get a restoration company on it.
Tell us what happened and how they should reach you.
- 01 Describe
- 02 Choose contact
- 03 Request received
Stop before sharing contact details
If anyone is in immediate danger, call 911 first.
Then keep going so a restoration company can follow up on the water damage.
Quick check
Call 911 if you need it, then continue.
Sewage, water near electricity, or a sagging ceiling can be hazardous. Get to a safe spot, then send the request.
Continue only after you are away from the affected area and safe to do so.
Request received
We received your request.
A local restoration company will follow up using the contact method you chose if this site shares this request. Keep the receipt either way.
Keep the reference if you want to request deletion.
Start here
Do these in order, and stop if the area is unsafe.
A plumber repairs the pipe. Restoration may be needed for extraction, moisture mapping, material removal, and drying.
- 01
Avoid the area if water is near electrical panels, outlets, appliances, or a sagging ceiling.
- 02
Close the nearest safe shutoff, or the building shutoff, only if you know its location and can reach it safely.
- 03
If the leak appears at the street, hydrant, or sidewalk, use NYC 311 instead of a private restoration dispatch.
Call now Request help after these first steps.
New York emergency contacts
Call the right New York channel if you need it now.
Leave the affected area when needed. Use these official contacts for 911, 311, Con Edison, and DEP.
Before you authorize work
What to ask
- Is the source fully isolated?
- Who completes the plumbing repair?
- How will concealed moisture be mapped?
- What materials may need access openings?
Primary sources
Check the official guidance.
These links provide public-safety, utility, insurance, or cleanup context. Confirm current instructions on the source page.
Call for water help
Ready for local help?
Call or send a request. This site reviews it and may share it with one restoration company.