Make the first call useful
What to document
- Which unit or stack is above you
- When dripping began
- Rooms and materials wet
- Who you already notified
Water damage restoration in New York
Water from the unit above
Upstairs leak water damage in New York
Use this guide when a ceiling, shared wall, or upstairs unit is the likely source.
Request help
Get a restoration company on it.
Tell us what happened and how they should reach you.
- 01 Describe
- 02 Choose contact
- 03 Request received
Stop before sharing contact details
If anyone is in immediate danger, call 911 first.
Then keep going so a restoration company can follow up on the water damage.
Quick check
Call 911 if you need it, then continue.
Sewage, water near electricity, or a sagging ceiling can be hazardous. Get to a safe spot, then send the request.
Continue only after you are away from the affected area and safe to do so.
Request received
We received your request.
A local restoration company will follow up using the contact method you chose if this site shares this request. Keep the receipt either way.
Keep the reference if you want to request deletion.
Start here
Do these in order, and stop if the area is unsafe.
In a rental, condo, or co-op, notify the building contact first. Restoration may still be needed for wet materials after the source is controlled.
- 01
Leave the room if the ceiling is sagging or water is near lights or outlets.
- 02
Tell the super, management, or board the unit, start time, and whether water is still moving.
- 03
Photograph the stain and floor only after the area is safe.
Call now Request help after these first steps.
New York emergency contacts
Call the right New York channel if you need it now.
Leave the affected area when needed. Use these official contacts for 911, 311, Con Edison, and DEP.
Before you authorize work
What to ask
- Who is responsible for the source unit or common stack?
- How will wet plaster and flooring be checked?
- What access does the building allow?
- Is reconstruction in the unit or the building's scope?
Primary sources
Check the official guidance.
These links provide public-safety, utility, insurance, or cleanup context. Confirm current instructions on the source page.
Call for water help
Ready for local help?
Call or send a request. This site reviews it and may share it with one restoration company.